RingCX | AI Contact Center
Effortless customer experiences with AI
Streamline agent management, enhance team performance, and elevate customer satisfaction—all from one omnichannel platform.
Trusted by over 400,000 businesses around the world
Modern contact center software that support teams love
AI-powered
RingSense is at the core of RingCX–intuitively generating insights, automation, and assistance across the entire customer experience.
Omnichannel
Never miss a conversation. Meet your customers where they are, across voice calls and 20+ digital channels—all included in one license.
Easy-to-deploy
Businesses of all sizes can deploy a new contact center in just a few days. Plus, our 99.999% availability keeps your agents connected, from anywhere.
Easy-to-use
From immersive agent experiences to AI-powered coaching for supervisors, RingCX is designed to create effortless workflows for everyone.
Simple pricing
Get unlimited minutes, with monthly pricing starting at just $65 per user. Plus, access all our core contact center features and AI tools—all in one package.
A powerful, yet easy-to-use contact center
Increase employee satisfaction and customer engagement with AI-powered tools across all your support conversations.
Elevate the entire customer journey with AI
Elevate the entire customer journey with AI
Use AI self-service before reaching a live agent
Serve customers 24/7 on any channel with AI agents, eliminating long wait times when live agents are busy.
Leverage AI coaching during conversations
Reduce handle time and increase resolution rates with guided AI Agent Assist.
Get comprehensive insights after each interaction
Get a complete view of agent performance with AI Quality Management and customer sentiment with AI Interaction Analytics.
Everything support teams need, all in one workspace
Everything support teams need, all in one workspace
Simplify agent and supervisor experiences
RingCX and RingEX are fully integrated, so you can handle every interaction within the RingCentral app.
Enhance collaboration across your organization
Connect front and back office users with a single directory, presence synchronization, and integrated messaging.
Gain insights across every stage of the conversation
Get complete visibility when conversations move between RingCX and RingEX.
Drive efficiency & results across your CX team
Drive efficiency & results across your CX team
Be where your customers are
Manage all interactions in one place, whether customers reach out through your website, call, email, or other channels.
Generate leads with intelligent campaign management
Reach leads and customers faster with preview, progressive, predictive, and voice broadcast dialers.
Get the full picture with live dashboards & reports
Optimize customer journeys with insights from 250+ pre-built reports, custom dashboards, call recordings, chat transcripts, and screen recordings.
PRE-BUILT INTEGRATIONS
Customize your customer experience with our open APIs
Create a unique CX experience, customized to your contact center operations. Connect over 50 essential tools, ranging from fully integrated partners like CRMs to digital channels and custom workflow builders.
ENTERPRISE SOLUTIONS
Have advanced requirements? We’re here to help.
Get in touch with one of our solution experts and we'll match you with the perfect plan.
Our advanced contact center capabilities include:
120+ integrations & 500+ APIs
Advanced attribute-based routing
Native Workforce Engagement
Bespoke deployments
Experience our agent workspace in action
The ROI of our AI Contact Center
Real results from our customers.
29%
Improvement in customer sentiment
80%
Reduction in time to close cases
19
Point NPS improvement
AI for effortless customer experiences
AI-powered solutions
Offer faster support with AI virtual agents, real-time coaching, and live AI guidance.
Omnichannel support
Meet your customer where they are over voice calls or across 20+ digital channels.
Actionable insights & analytics
Enhance customer experiences by acting on live data like sentiment analysis and customer feedback.
Immersive agent experiences
Empower agents to work in a single unified workspace with the apps they use every day.
Trusted by the world’s leading brands
Built on a secure & reliable platform
RingCentral is named an Exemplary provider in the recent ISG Contact Center Basic Buyers Guide
RingCX has been recognized as a provider that best meets the overall product and customer experience requirements for contact centers.
GigaOm names RingCentral a Leader & Outperformer in the The GigaOm Radar™: CCaaS Solutions Report
RingCentral is proud to be recognized as a 2025 GigaOm Radar Outperformer for CCaaS solutions.
Explore the latest innovations
PRODUCT INNOVATION
RingCX unveils effortless workflows powered by AI & enhanced analytics
Create effortless customer experiences with AI
Experience our AI-powered contact center in action.
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Let’s talk about bringing your team and customer conversations together on one AI-powered communications platform.
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